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Frequently Asked Questions (FAQs)

Is solar ideal for business?

Given the plummeting price of solar panels, solar is highly cost-competitive to diesel generators.
Businesses that rely on the national grid and diesel generators face rising power costs. Rising diesel prices, increases in grid tariffs, and high operations and maintenance costs for generators, and make the status quo increasingly untenable.
However, a hybrid power solution in which solar provides a large percentage of your energy consumption allows your business to regain control of its energy supply.

What are the benefits of the Starsight Energy solution?

Our solution provides your business with the following benefits: 

  • Reduction of your power cost. 
  • Provides a reliable and more predictable power source. 
  • Protects the environment by reducing your carbon footprint. 
  • Requires low maintenance of power assets.
What options are available for my business?

We provide a range of bespoke solutions to clients depending on their energy needs. Some of them include: 

  1. Power-as-a-Service – A full hybrid solution that consists of best-fit renewable power sources, efficient cooling systems, cutting-edge battery storage, a robust energy management system and entire operations & maintenance (O&M) services. We provide a guaranteed level of service with up to 99.9% uptime on critical circuits and all equipment is installed at no upfront capital costs.
  1. Solar-as-a-Service – A strictly solar PV solution provides significant cost savings. This option is also at no upfront capital costs. Clients pay a monthly fee, which decreases with a longer contract duration. This service comes with an optional energy storage system based on the client’s needs.

     

What do Operation and Maintenance (O&M) services include?

Our O&M services monitor performance and detect possible issues early on, ensuring the system runs efficiently throughout its lifetime. 

O&M services also include:

  • On-site support and maintenance of solar panels, including fault fixing and routine cleaning. 
  • Generator maintenance. 
  • Air conditioning maintenance.
  • Continuous performance monitoring: alarm triggers indicate necessary remedial work.
  • Access to our in-house engineering team for quick fixes and in-depth troubleshooting. 
  • 24/7 customer service support. 

We provide maintenance services after business hours to avoid disrupting your business operations.

What type of assets does Starsight Energy deploy to my business?

Using the latest technology, we ensure you receive the best equipment tailored to your power needs. 

We deploy the following assets:

  • Solar panels.
  • Generators.
  • Inverters.
  • Battery storage. 
  • Energy-efficient cooling and lighting.
Can Starsight integrate my existing power equipment into its solar solution?

Yes, we can use your existing equipment, such as generators, batteries, inverters and air conditioners, provided they are not older than two years and are certified as being in good running order by the respective OEM.

What are the minimum and maximum contract tenures?

The minimum duration is five years. There is no maximum duration. Our clients pick a contract duration that best meets their requirements.

How does the Starsight Energy solution work?

We design and recommend best-fit solution(s) for your site. Our deployment process has the following steps:

  • Energy audit. 
  • Solution design.
  • Deployment. 
  • Operation and maintenance.
Can the solar PV system power high-power-consuming electrical equipment on my premises?

Yes. With our energy management system, we conduct a power audit and recommend energy-efficient equipment such as air conditioners, pumps, and lighting.

Can I go 100% solar?

It is sometimes possible to go completely solar.  Whether this is possible is the amount of roof space or ground area to mount the required panels. In cases with enough space, you can run entirely on solar.

Is it possible to scale up my Starsight Energy power solution?

Yes, our power solutions are 100% scalable.

Our projects are designed to accommodate our client’s rising energy demand in function with its growing business. If your site’s load requirement increases due to a rising number of AC units or equipment, we upgrade the power system to match the increased load.

Please note that we will adjust the service fee accordingly.

Who pays for the initial asset capital costs and asset replacement costs?

We provide you with deferred capital benefits with no initial capital outlay. We also handle the replacement of power assets during the contract duration.

What is the cost of a typical site?

Our cost is based on capacity. Every project is unique and expertly designed to suit your needs. Site costs depend on your facility’s size, load requirement and operating hours. We are happy to provide a free preliminary assessment and indicative cost upon receipt of your request.

My business uses power at night. Will the Starsight Energy solution work for me?

Under our Power as a Service model, the battery storage will power the night load. For high-power-consuming sites, we provide standby generators to power your night load.

Do you charge per kilowatt-hour (kWh)?

Yes, we do. Our model is consumption-based.

Can I own the asset?

Yes. This option is available.

What do I do with my decommissioned assets?

You can dispose of it using an asset disposal company or relocate it to another site.

How much cost savings are you offering?

We can achieve up to 35% cost savings for locations where we can significantly reduce energy consumption. Adequate roof space is also a key factor in driving down costs.

What is the capacity of your biggest installation?

We install power systems with capacity of up to 5MW.

What is your rollout time?

Our timeline for deployment is 2 to 6 weeks from conclusion of the contract. The timeline depends on the solution size, regulatory permits, health & safety requirements, and type of business.

What if I don’t have enough roof space for solar panels?

We can provide stanchions or ground mount structures for the panels to maximise solar contribution.

Who fixes a faulty roof?

We do. We take over the complete management of the roof.

How efficient are solar panels during the rainy season?

Solar panels generate electricity most efficiently during the sunny part of the day and less when it is raining and cloudy. The latest solar panels can harvest a considerable amount of PV in the daylight.

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powering Africa’s future

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